FAQS
SAVE THE CALL WITH ANSWERS TO SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS
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GENERAL
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Managed Print Services (MPS) is a comprehensive approach to managing your organization’s printers, copiers, and document workflow. Instead of handling repairs, toner, and supplies on your own, we proactively monitor and maintain your devices to reduce downtime, control costs, and improve productivity. MPS helps businesses streamline printing while gaining full visibility into usage and expenses.
Looking for a quote? Reach out through this form and someone will be in touch ASAP.
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Managed Print Services reduce costs by eliminating waste, preventing unnecessary repairs, and optimizing device placement. We track usage patterns, automate toner replenishment, and recommend right-sizing your fleet so you’re not overpaying for equipment you don’t need. Many organizations see significant savings within the first year.
Looking for a quote? Reach out through this form and someone will be in touch ASAP.
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Our solutions are industry-agnostic, meaning Modus supports any customer - regardless of size, location, or industry. Specific job site needs? Inconsistent monthly usage levels? Varying equipment requirements? Get in touch with one of our sales reps to hear about all the options for building your own custom solution.
Looking for specifics? We’re based out of Maryland and the surrounding region, including Baltimore, Washington, DC, and the greater DMV, but we support organizations across the continental US. Our top client verticals include education, financial services, healthcare, human resources, insurance, legal, marketing, non-profit, real estate, distribution, construction, entertainment, government, manufacturing, hospitality, and more.
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While Maryland is our home base, we proudly support businesses throughout Washington, DC, Northern Virginia, Southern Pennsylvania, Delaware, and across the country. As our clients grow, we scale with them — providing consistent service and support across state lines.
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We operate in a competitive managed print services market that includes national providers, regional service companies, and manufacturer-direct offerings. Some of the most recognizable names may include UBEO Business Services (formerly Centric Business Systems), DEX Imaging, Advance Business Systems, Marco Technologies, United Business Technologies, and others.
While many providers focus on scale or hardware sales alone, we differentiate ourselves through responsive service, customized solutions, and long-term client partnerships. Our approach emphasizes reliability, cost control, and local accountability rather than one-size-fits-all contracts.
sales
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Yes. We offer flexible copier and printer leasing options tailored to your business needs and budget. Leasing allows you to access the latest technology without large upfront costs, while predictable monthly payments make budgeting easier. We’ll help you choose the right equipment and lease structure for your organization whether you’re in Maryland, the greater DMV area, or across the country.
Looking for a quote? Reach out through this form and someone will be in touch ASAP.
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There are benefits to each, which is why we always begin with an in-depth consultation so together we can implement the best print and copy solution for your specific requirements.
Looking for guidance on purchasing or leasing a printer or copier? Reach out through this form and someone will be in touch ASAP.
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The standard term for an equipment lease is 36 or 60 months. However, you can always talk to us to work out a plan that is best for your business’ specific needs.
Looking for a quote? Reach out through this form and someone will be in touch ASAP.
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Absolutely. We specialize in supporting multi-location businesses with consistent service, centralized reporting, and scalable print management solutions. Whether you have two locations or twenty, we provide a unified approach to managing your print environment.
Looking for a quote? Reach out through this form and someone will be in touch ASAP.
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Does your office manager only trust Canon? IT support prefers Kyocera on your network? Modus has accessibility to whatever equipment (or mix of it) is the best fit for your unique needs.
We service and support a wide range of leading printer and copier brands, including Canon, Kyocera, Konica-Minolta, KIP, Toshiba, Ricoh, HP, Epson, Lexmark, Sharp, Xerox, Lanier and more. Our certified technicians are trained to maintain and repair both new and legacy devices, ensuring reliable performance whether your office is in Baltimore City, Prince George’s County, greater Maryland, or beyond.
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Short answer: no. Long answer(s): increased supplies costs that aren't beneficial direct to consumer; automated, consolidated monitoring systems save time and resources; collaborative device integration mitigates security risks; etc... Give us a call or reach out through this form to learn more.
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Yes. Our service agreements are designed to be flexible and transparent. We customize each plan based on your organization’s size, industry, and geographic footprint— without unnecessary add-ons, rigid terms, or locking you into trap contract terms and renewals.
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Getting started is simple. We begin with a print assessment to understand your current environment, identify inefficiencies, and recommend improvements. From there, we handle implementation, ongoing support, and optimization so you can focus on your business.
Looking for a quote? Reach out through this form and someone will be in touch ASAP.
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Our typical is turnaround time is two weeks from signed paperwork, but we've delivered as early as next day. Whatever your specific business needs may be, we do our best to make it happen.
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If you have old office equipment you're replacing, we take care of that too. We facilitate any contract buyouts and we'll take prior equipment away during installation of your new machines, ensuring everything makes it back to its rightful destination.
service
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For those who haven't been paying attention, Modus covers all maintenance, supplies, and service. You should never have to worry about your machines - leave that to us. Service is our M.O.
Need to request immediate copier or printer maintenance or service? Submit a Support Request (questions, repairs, service, and maintenance forCanon, Kyocera, Konica-Minolta, KIP, Toshiba, Ricoh, HP, Epson, Lexmark, Sharp, Xerox, Lanier and more) in our Client Center.
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Signing with Modus gives you a team of real, accessible, familiar people to support your new equipment, including a dedicated Modus Account Manager. Additionally, each machine has a sticker with all the information any user would need to get in touch with us. We have flexible options to connect, including phone, email, web, and mobile QR codes.
Need to request immediate copier or printer maintenance or service? Submit a Support Request (questions, repairs, service, and maintenance for Canon, Kyocera, Konica-Minolta, KIP, Toshiba, Ricoh, HP, Epson, Lexmark, Sharp, Xerox, Lanier and more) in our Client Center.
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Fast response times and local service are a core part of our service promise. Our proactive monitoring often identifies issues before you notice them, and when on-site service is needed, our technicians respond quickly to minimize downtime and keep your business running smoothly.
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You don’t! We remotely monitor your supply levels and inventory through software synced to your machines that reports real-time usage data. This allows us to proactively order supplies before you're on your last cartridge, ensuring you never run out of critical supplies and eliminating last-minute ordering and emergency purchases.
Need to request an immediate supply order? Order supplies (toner, waste cartridges, standard parts for Canon, Kyocera, Konica-Minolta, KIP, Toshiba, Ricoh, HP, Epson, Lexmark, Sharp, Xerox, Lanier and more) by submitting a Support Request in our Client Center.
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Modus was built on personalized relationships. We introduce a proactive approach to managed print services, meaning our team goes beyond showing up only when there’s an issue or expiring contract. To us, service isn’t the afterthought, it’s our M.O.
Equipment Support
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If you have an external finisher and the finisher or the machine is bumped or moved, it could disconnect and report errors. Contact Modus to have a technician reattach it.
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Faded or uneven prints are not necessarily caused by low toner. If you see a faded print, let us know before changing the toner, as your copier might need an auto gradation check.
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It’s possible your paper tray guides are not set properly to your paper size. Open the paper drawers and make sure the moveable tabs are aligned securely against the paper stack.
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Remove your paper tray drawers (as if they were dresser drawers) and check for paper that may have spilled over the edge of the tray. Be sure not to overfill your paper trays when restocking paper.
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Your machine’s rollers may need cleaned or replaced. Reach out to Modus Support to confirm the issue and arrange for a technician visit.
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Printers and copiers have configurable settings that control how they scan, print, and handle supplies. Occasionally, these settings can cause unexpected behavior. If you experience small frustrations or confusions, reach out to Modus and we can advise if it could be a setting that could easily be adjusted.
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You may have debris or buildup on your scan glass. To the left of the main scanner glass is a narrow strip of glass used specifically for documents that pass through the feeder. Even small amounts of dust, adhesive, correction fluid, or other residue on this strip can cause lines to appear on scanned or copied pages. Gently clean the narrow strip of glass next to the main glass with a soft cloth or alcohol wipe. If this doesn’t restore normal scan quality, our service team is happy to assist.
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Your ethernet wire may have come unplugged from either the copier or the wall. Be sure to check the port connection at both ends.
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It's possible another device (such as an employee cell phone or laptop) is using the same IP address as the printer or copier. To test this, follow these instructions:
Turn off the printer or copier
Open a Command Prompt for Windows (Start Menu > type “cmd,” press enter) or Terminal for Mac (Command key + Spacebar, type “Terminal,” press enter)
In the Command Prompt or Terminal window, type “ping” followed by your printer or copier’s IP address (if you need help finding your IP address, reach out to your IT or Modus Support)
After a few moments, the request should time out. If you receive a “Reply from…” message, another device is stealing the IP address
As a quick fix, you may turn the printer back on so it grabs the IP back. The longer term and better solution is to reach out to your IT department to resolve this issue within your network.
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Open all indicated jam areas (including behind paper drawers) and check for small paper fragments that may still be inside the machine. If the message persists, contact Modus as the sensors may need service.
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Blank pages can occur if the wrong paper tray or document orientation is selected. Check the print settings and confirm the machine is set up to feed from the correct tray and with the correct orientation. Also verify that your toner cartridges are properly installed.
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Scan-to-email issues are usually related to network settings or email server configuration. Verify that your device is connected to the network. If you’re still having issues, your IT team can help confirm that the email settings are configured correctly, or reach out to Modus for help.
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When idle for a few days, the copier goes into sleep mode. Once started again, it initiates a calibration. Repeatedly hitting “copy” will not speed it up – give it time to warm up and copy a test page when it’s been idle for an extended period. If the lag time is disrupting your work flow, adjusting energy saver settings can shorten the wake-up time.
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High scan resolution or large document sets can create overly large file sizes that are unable to upload or send via email. Lowering the scan resolution or selecting compressed file formats (such as PDF) may help limit file sizes. If this still doesn’t work, reach out to our team to see if we can adjust the defaulted scan settings to optimize file sizes.
