CMYK’s Anatomy: Modus’ Managed Print Makeup
At Modus, we often talk about how “service is our M.O.” It’s what makes us stand out from other managed print providers. The way we deliver great service is through your Modus Account Team.
Yes, a print solution starts with physical components (the machines). But with each agreement signed, a dedicated Account Team also goes to work. Although each department is responsible for different functions, together they manage anything and everything related to your office equipment. From installation and supply management to maintenance and ongoing support, here are the components behind the machines:
Consultative Sales Representatives
Complete an analysis of your current print environment, identify and address inefficiencies, define requirements, propose an optimized print solution, and facilitate equipment onboarding and installation.
Designated Account Managers
Act as the primary point of contact for each client, monitor and replenish printer supply inventories, communicate between Modus departments and customers, and ensure client satisfaction.
Warehouse Operations
Manage equipment logistics and inventory throughout installation and removal, and complete quality assurance testing before every deployment.
Experienced Service Technicians
Perform equipment demonstrations, resolve printer and copier service calls, conduct preventive maintenance, and make technical recommendations for proposed and existing managed print solutions.
From the initial proposal through the end of the contract (and renewal), a specialized Modus resource steps in at every stage of the process. Together, these experts provide the proactive service and technical support you need to keep your print environment running efficiently.
Without them, a print solution ends with its physical components. Without them, a Modus Solution wouldn’t be proactive and couldn’t be holistic. That’s what makes service our M.O.
Learn why clients throughout Maryland, the DMV, and nationwide trust Modus to provide unmatched service – request a quote or contact us today.